The Cloud Operations Engineer role requires maintaining reliable, fault tolerant infrastructure and application availability to meet the demands of our growing customer base. The COE will be responsible for running production operations of the SaaS applications in the cloud. This position requires having 8-10 years of hands-on experience as an Operations Engineer supporting corporate Cloud/SaaS/PaaS environments.

What You’ll Do:

  • Responsible for managing the applications and infrastructure hosted in the cloud environments – IBM or Azure
  • Troubleshoot and resolve infrastructure issues pertaining to the hosted application. Responsible in ensuring proper security controls are in place.
  • Responsible for provisioning and de-provisioning customers; Ensure that 99.9% application SLA is met.
  • Support the deployment of new releases to the production environments. Responsible for regular backups of the environments and applications. Plan and conduct annual DR tests.
  • Develop metrics for cloud infrastructure and software components. Establish dashboards for monitoring metrics and key performance indicators.
  • Participate in the SOC audits and ensure that all audit controls are adhered to.
  • Support internal employees and ensure that all required corporate IT helpdesk tasks are identified and executed in a timely and efficient manner.
  • Develop, implement and maintain all corporate IT policies, processes and procedures, including those for information security. Evangelize and implement industry standard security practices across the organization.
  • Able and willing to provide on-call duty.

What You’ll Need:

  • Proficiency in cloud platforms such as Azure, AWS and IBM cloud/Softlayer.
  • Proficiency in windows and linux operating systems, administration and scripting.
  • Experience managing Single Tenant and Multi-Tenant SaaS applications is strongly preferred.
  • Proficiency with computer networks, network administration, network installation and protocols (DNS, Firewalls, Load balancers, Switches, wireless, VPNs, DHCP, SMTP, routing protocols, etc).
  • Hands-on knowledge in IT related fields including Microsoft applications administration, Microsoft .NET framework, Office365, SQL server, active directory, virtualization management, LAN and WAN technologies. Microsoft certifications preferred, but not required.
  • Strong scripting skills required.
  • Hands on experience with Laptop and server hardware troubleshooting, VOIP and phone technologies (Skpye for business), anti-virus systems, cryptography technologies and document management systems.
  • Maintain complete and accurate documentation for all IT systems and production environments.
  • Experience rolling out new technologies and creating early adopter programs.
  • Experience in the below are preferred, but not required: Containers, Log Management Tools (Splunk, Loggly etc.), Configuration Management Tools (Chef, Puppet, Salt, etc.), Penetration testing, Vulnerability scanning
  • Education: Bachelor’s degree, Master’s degree or foreign equivalent degree in Computer Science, Computer Engineering, Computer Applications or closely-related discipline.
  • Ability to balance multi-task and multiple priorities while maintaining a high level of customer satisfaction.
  • Must be a team player willing to make every effort to make the team a success.
  • Strong and effective written, verbal and presentation skills with the ability to collaborate with team members at all levels of the organization.
  • Must have strong diagnostic and problem solving ability.
  • Strongly prefer startup experience working in a dynamic, fast paced work environment.
  • Fast learner, self-starter, proactive, positive, creative, and flexible.
  • Stays current with emerging technologies and industry best practices

We're Certent. Our software and services are used by over 2,400 public, private and pre-IPO customers to administer equity management plans and financial reporting processes.  

Growth is in our DNA. Not only will you have great opportunities to grow with Certent, you’ll be an integral part of our success. Deloitte Technology Fast 500 named Certent as one of the fastest growing technology companies in North America two years in a row, and we've been on the Inc 5000 list of fastest growing private companies for six years.

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