Your Brain at Work
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Entry Level (1 - 5 years experience)

We promise to provide people-care services in a safe, timely and reliable manner and we are ready to invest the time and effort required to keep our promise to our customers (people in need of care) and partners (mostly recent retirees looking for meaningful part-time opportunities). 

We are looking for a Community Analyst to respond to all inquiries in a reliable, timely and safely manner and establish trust for our partners, paying clients and users. Community Analyst is pioneering how The Care Hub manages its partners and handles booking challenges that might appear in this innovative solution we bring to the market. This will be an important role in our small team with focus on booking management, people management, building new procedures, community support and process continuous improvement. Those interested should be eager to demonstrate these skills and to express their creativity and initiative. 

What you will do

  • Provide support to COO and Community Analyst for: partners’ selection and verification process (pre-screening, event management, interview and selection); onboarding of new partners making sure they are all aware of and respect our company values and moral code, respect all legal matters that applies to them and become knowledgeable users of our application; implementing a motivation and engagement strategy designed to build trust and a strong belonging feeling for our community of partners.
  • Provide support on booking management, from the time a booking is made, through the actual visit and ending with customer ratings and invoice monitoring
  • Provide outstanding and timely support to our community, both partners and clients, through multiple platforms (email, chat, phone, app)
  • Propose and create procedures for community support using online tools (for example, Zoho Desk) to document and structure all interactions with community members and therefore increase our response rate and efficiency in solving all kind of inquiries
  • Listen thoughtfully to the voice of TCH's community (partners, paying clients and users) and provide feedback to the rest of the team

What we are looking for

  • Great communication skills: You build trust with users, paying clients and partners. You have a way with words and you easily express your thoughts in written emails or in phone conversations complying with THC’s vision and code of ethics. You must have advanced ability to understand the audience that you are addressing and find the right way to communicate with each target audience. You charm and persuade your audience accordingly. Flawless Romanian language skills (both oral and written) is mandatory.
  • Authentic empathy: You are passionate about customer experience, and instantly build relationships with all types of audience by being empathetic, acknowledging the situation, and displaying a genuine willingness to help.
  • Problem solving skills: Not all customer issues are straightforward. We’d expect you to be passionate about putting the customer first and finding right solutions no matter how challenging the situation. This involves great amount of research to make sure we see the whole picture and find the most efficient solution.
  • Passionate about start-ups: You enjoy working with a small growing team in a high pace of work and an environment where all answers are not readily available but encourages you to be a part of finding solutions and implement them. 
  • You have excellent organizational skills, integrity, and great follow-through on tasks.
  • A bachelor's degree or ongoing studies in business, economics, finance or any science- related fields.
  • Good command of English language is mandatory

About us

The Care Hub stands for a dignified and meaningful life at any age because we believe that the wisdom and experience that comes with age can and should be shared, with care and respect, with all of us. 

We use technology to deliver people-care services in a safe, timely and reliable manner by connecting people of all ages in need of care with recently retired people in need of meaningful activity and an additional income. We aim to increase the quality of life for people in need of help and increase social inclusion of recently retired people.

Our core team includes: 

  • Mona, our founder, whose respect and care for the elderly combines with 10+ years of international strategy consulting experience to provide clarity of direction for our start-up
  • Despina, our head of operations, who brings the social entrepreneurial spirit from her 5+ years with NESsT and her personal charm and discipline to create order in our daily activities 
  • Alice, our Community Analyst, who brings her natural affinity for people and an outstanding psychology background in the daily interactions with our partners to help us build a community based on trust.
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