Role description: 

  • Support over the phone and providing service for user tickets in the organization according to protocols and methodologies set within the organization, as part of a broader international support team.
  • Routine service to phone calls or frontal tickets received at the site;
  • Solving service tickets, documentation thereof in the system, and escalating to others as needed;
  • Follow-up on tickets requiring further care;
  • Maintaining routine contact with customers and reporting on their ticket status;
  • Working in accordance with level of service required (SLA);
  • Providing polite, service-oriented response to customers and colleagues;
  • Team work according to the call center protocols;
  • Reporting to the team leader on out-of-spec issues or system malfunctions;

Benefits:

  • 22 paid days & 2 extra sick days;
  • 20 % food court deduction;
  • Meal tickets;
  • Private medical insurance;
  • Learning & development opportunities working on niche projects;
  • Team buildings;
  • Accesible working area (AFI Park Complex);
  • Flexible working schedule;
  • Working in a friendly & non-bureaucratic company organized as a R&D center in Romania with challenging projects;
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