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Customer Experience Manager

We are looking for a smart, experienced Customer Experience Manager to join our team. The role of the Customer Experience Manager is to optimize interactions from the customer's perspective and foster customer loyalty.

Who are we?

Minutizer is a multicultural, multi product and brand, 4 years old startup.

We are a fintech company with 3 major products sold B2B2C and B2C under multple brand serving multiple industries from telemedicine, esoteric, adult entertainment and fitness.

We work remotely from 3 cities in Romania, 1 in Finland and 2 in Mexico. We are 15 people strong and the head quarter is in Bucharest at Tech Hub.

Minutizer is a self-funded Romanian startup with global focus. We designed and operate the only pay-per-minute billing system focused on Skype. We now have offices in Romania, Finland and Mexico. We're growing fast and we have even bigger goals.

Minutizer now has 5 products launched and running. These products helped us to be present in a multitude of industries, like Telehealth, Entertainment, Sporting, Psychic and Media.

About you. What we care about:

  • At least 3 years of relevant experience Customer care, Account Management or Service Orientation
  • At least 2 years of relevant experience in managing teams
  • Experience in creating the processes for a Department
  • Excellent at prioritizing, time management, excellent follow through skills
  • Strong team player and networking skills
  • Highly motivated, organized and capable of handling several projects simultaneously
  • Self-Starter with a positive “yes can do” attitude
  • Making good timely decisions in relatively complex cases and in situations with uncertainty or pressure
  • Strong English communication skills written & verbal, excellent presentation skills.

Nice to have, but not mandatory:

  • Additional language skills.
  • Experience with CRM's
  • Experience in designing processes and user interactions flows

Why work for a stable & profitable startup:

  • very competitive compensation package
  • tons of events in cities like Barcelona, Berlin, Amsterdam, London, Prague, Helsinki, Los Angeles, Las Vegas, New York, Phoenix, Cartagena
  • possibility to work remotely from anywhere on earth
  • nice guys and girls in the team, with a lot of crazy ideas
  • time for continuous learning, access to audible, paper books of your choice and attend any conference (Yes, we strongly believe in your better professional self!)
  • a great context to grow and share ideas
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