Your Brain at Work
Castiga cartea Your Brain at Work!

Aplica la orice job pana pe 27 ianuarie si poti castiga cartea Your Brain at Work, scrisa de David Rock, prin tragere la sorti. Nu mai astepa! ✨

Requirements

  • Language skills: German fluent in speaking and writing, English is a plus
  • Minimum a bachelor’s degree or student. Preferably with HR related background.
  • Knowledge in handling information processing systems (Ticketing Tool, SAP HR, MS-​Office)
  • Customer service focus and strong interpersonal skills required
  • Experience with customer contact (by phone, written or personal)
  • Ability to consistently deliver high quality customer service in a professional manner
  • Team player, proactive and willing to learn
  • High customer focus and service orientation
  • Strong communication and listening skills
  • Ability to consistently deliver high quality customer service in a professional manner.
  • Demonstrate concern and empathy in all customer interactions.

Responsabilities

  • Provides support for client in relevant HR topics and processes.
  • Process HR tickets by using our workflow management tool (AMS), following German law and labor agreements of client Group. Document results in our ticketing system.
  • Contact customers by e-​mail or phone to answer their individual questions.
  • Support Product Management to improve our HR products and to create an excellent customer experience!
  • Report IT incidents and foster best possible solutions.
  • Practice close cooperation with other departments
  • Maintain process documentation and special procedures in our knowledge management system.
  • Process critical issues and complaints to meet our customers’ needs. Use escalation procedures if necessary.
  • Work as a team member focusing on customer service
  • Develop ideas to update, simplify and enhance our processes, procedures and documents.
  • Supports in the development of frequently asked questions based on customer feedback or new requirements

Benefits

  • Motivational financial package
  • Meal tickets
  • Medical insurance
  • Opportunities to grow and develop in a start-​up environment
  • Dynamic and multicultural working environment
  • Great training opportunities
  • Transportation
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