Job HR Support with German

Loc de munca (Timisoara) la HR 4 ALL

Publicat pe 2 noiembrie

Requirements

  • Language skills: German fluent in speaking and writing, English is a plus
  • Minimum a bachelor’s degree or student. Preferably with HR related background.
  • Knowledge in handling information processing systems (Ticketing Tool, SAP HR, MS-​Office)
  • Customer service focus and strong interpersonal skills required
  • Experience with customer contact (by phone, written or personal)
  • Ability to consistently deliver high quality customer service in a professional manner
  • Team player, proactive and willing to learn
  • High customer focus and service orientation
  • Strong communication and listening skills
  • Ability to consistently deliver high quality customer service in a professional manner.
  • Demonstrate concern and empathy in all customer interactions.

Responsabilities

  • Provides support for client in relevant HR topics and processes.
  • Process HR tickets by using our workflow management tool (AMS), following German law and labor agreements of client Group. Document results in our ticketing system.
  • Contact customers by e-​mail or phone to answer their individual questions.
  • Support Product Management to improve our HR products and to create an excellent customer experience!
  • Report IT incidents and foster best possible solutions.
  • Practice close cooperation with other departments
  • Maintain process documentation and special procedures in our knowledge management system.
  • Process critical issues and complaints to meet our customers’ needs. Use escalation procedures if necessary.
  • Work as a team member focusing on customer service
  • Develop ideas to update, simplify and enhance our processes, procedures and documents.
  • Supports in the development of frequently asked questions based on customer feedback or new requirements

Benefits

  • Motivational financial package
  • Meal tickets
  • Medical insurance
  • Opportunities to grow and develop in a start-​up environment
  • Dynamic and multicultural working environment
  • Great training opportunities
  • Transportation
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