Job Customer Support Representative @ Minutizer nou

Customer Support Representative for EU area

Your mission

As a CS Rep you are a SuperHero working your “mojo” every day to have happy and returning customers. We balance being professional and genuine, all the while enjoying what we do.

Here's what helps you be a successful candidate:

• Communication skills required: Proficiency in English (written & verbal) at least B2. Knowledge of other languages is considered an advantage: Russian, Spanish and French are a big plus;
• Having a customer mindset, solution driven and empathy while assisting and counseling our customers;
• Excellent at prioritizing, working with processes and guidelines, time management and keeping yourself and others accountable;
• High tolerance for the repetitive work and duties;
• Strong team player, flexible and networking skills;
• Highly motivated, organized and capable of handling several projects simultaneously and under pressure and demanding metrics;
• Critical thinking mindset
• Nice to have, but not mandatory, Experience in Customer Care - we’re happy to teach you the ropes if not;
• Default working schedule is 8 hours/ day during the interval 6: 00 am GMT+2 and 8: 00 pm GMT+2, 5 days/ working week (Mon - Fri) in flexible shifts, two or three weeks/ month working during the weekend (compensated with extra free days during the week).

Responsibilities:

• Manage the daily work at an excellent level;
• Support customers with general questions, onboarding while using the product(s)/service(s), troubleshooting, complaints, etc through all used communication channels;
• Provide accurate, valid and complete information, solutions and alternatives for all inquiries;
• Recommend/sell additional product/services to customers and supporting the whole process of developing long and sustainable relationships with them;
• Knowing our product(s)/service(s) at an excellent level;
• Keeping records of customers interactions, transactions, comments and complaints within all internal applications;
• Communication and coordinating with colleagues as necessary;
• Collect feedback from customers and share it within the company; suggest improvements! We care a lot about proactivity;
• Ensure excellent customer satisfaction and provide professional customer support;
• Follow all communication procedures, guidelines and policies;
• Reach and exceed all company/department targets in terms of quantity, quality and any other measurements;

What's in it for you:

• Working For a Stable & Profitable Startup;
• Competitive compensation package (fixed salary + performance bonuses, starting the 4th month anniversary);
• Extra payment for weekend/night hours;
• Annual bonuses based on performance;
• Annual Team integration activity;
• 20 working paid days off per year;
• Working remotely;
• Time and support for continuous development and career growth;
• Not to brag but we’re a lot of fun.