Responsibilities
- Provide the best and highest product software support for our partner’sproducts.
- Design and implements Customer centric features per requirements in Java and Python.
- Provide ad-hoc solution to customers either by configuration changes, workarounds, or private software fixes.
- Research complex issues coming from the Customer’s production systems and provide root cause analysis.
- Work in Cloud oriented development environments (Kubernetes, OpenStack, Containers).
- Participate in the daily work of the team taking ownership of support cases.
- Be available to work off business hours to address critical matters/situations.
Requirements
Must Have:
- At Least 3 years of SW development in Java preferably in Linux environments.
- Familiarity with Linux (CentOS)/Unix Operating Systems, VMWARE and OpenStack, Kubernetes and Containers, Database / SQL.
- Bachelor’s degree graduate in Computer Science/Computer Engineering.
- Strong troubleshooting and problem-solving skills in networking and communication protocols(3G, UMTS, VoIP, IMS, LTE, VoLTE).
- Excellent verbal and written communication skills in English.
- High self-learning ability.
- A Can-Do attitude.
- Ability to work in a dynamic environment under stress, dividing attention between cases.
- Team player.
- Excellent interpersonal skills.
Nice to have:
- Experience as SW engineer in C#, JavaScript (NodeJS), Python.
- Thorough knowledge of Ethernet, TCP, HTTP/S, VoIP, SS7, 2G/3G, LTE and VoLTE network terminology and architecture.
- Experience working in complex heterogeneous environments.
- Knowledge in Kubernetes and dockers.
- Customer Success orientation, international experience.
- Additional languages.
About Orion Innovation:
Orion Innovation is a leading digital transformation and product development services firm with more than 25 years of activity. Headquartered in Edison, New Jersey, the company has a global team of over 4, 750 associates, with engineers in 11 major delivery centers spread across the Americas, Europe, and APAC region.
Orion operates in a broad range of industries such as: financial services, professional services, cyber security, telecommunications and media, consumer products, automotive, industrial automation, professional sports and entertainment, life sciences, ecommerce, and education.
The main focus is to be an agile and trusted partner for business transformation initiatives, providing deep emerging technology, digital design and domain expertise.