Company Overview:

SoftwareONE is one of the fastest growing companies in the IT sector, with over 40% growth per year over the last 5 years – join us and be part of our growth story!


Privately owned since 1985, SoftwareONE is redefining the technology solutions landscape as the thought leaders in Software Portfolio Management (SPM) services. Globally headquartered in Stans, Switzerland, with a local footprint in 82 countries, our 3’000 employees help our customers optimize their software spending through our elite sales designations and deep-rooted relationships with top publishers.

Job Overview:

You take great pride in delivering Customer Satisfaction (internally and externally) and Employee Satisfaction in your colleagues is paramount. Integrity is important to you but the big corporate machines don’t really interest you. You’re deeply Passionate about what you do but Humble enough to keep learning and recognize the importance of collaborating with your team and colleagues. You’ve got great Discipline, but can still work at Speed and love creating tangible results.  


You will lead a new regional hub for SoftwareONE. From start up to operational excellence you will lead a team of technical experts in delivering exceptional services to SoftwareONE EMEA business. 

Responsibilities

  • Maintains in-depth working knowledge of Hub systems and processes. 
  • Partners with the leadership team to implement policies and align systems with the objectives. 
  • Sets performance standards to meet service goals. 
  • Measures Service Teams’ performance and makes appropriate decisions. 
  • Coaches teams in order to achieve high(er) performance. 
  • Maintains quality service by establishing and enforcing quality standards. 
  • Identifies and implements measures to improve quality of service, productivity and excellence. 
  • Assures ongoing compliance with quality and industry regulatory requirements (where applicable). 
  • Leads risk management activities. 
  • Provides guidance on continuous improvement of services, processes and procedures. 
  • Ensures adequate service transition is executed as services are added, changed or removed 
  • Creates and maintains a high-quality work environment so teams are motivated to perform at their highest level. 
  • Addresses disciplinary and/or performance problems according to company policy. 
  • Communicates effectively with employees and makes effective/appropriate decisions relative to employees. 
  • Accomplishes objectives by establishing plans, budgets, and results measurements. 
  • Increases leadership team's maturity and effectiveness by recruiting, selecting, orienting, training, coaching, counselling, and disciplining senior leadership team; communicating values, strategies, and objectives; assigning accountabilities; planning, monitoring, and appraising job results; developing incentives; developing a climate for offering information and opinions; providing development opportunities. 
  • Establish and implement departmental policies, goals, objectives, and procedures, conferring with all staff members as necessary. 
  • Builds positive image by collaborating with customers, government, community organizations, and employees; enforcing ethical business practices 

Qualifications

  • Educated to Bachelor's Degree is required.  
  • 10+ years of relevant experience in Technology or Professional Services Industry shared service centre environment.
  • Experience mentoring and coaching others
  • Proven leadership skills demonstrating strong judgment, problem-solving, and decision-making abilities
  • Experience managing senior-level client relationships
  • Proven track record of consistently attaining targets and objectives 
  • Experience transforming/improving support/back-office functions through consolidation, outsourcing, shared services, or centres of excellence 
  • Familiarity with financial, HR, technology, or other support processes 

Preferred:

  • Masters of Business Administration (MBA) degree 
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