Your Brain at Work
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Founded in 2014, Provably Fair is a fast-growing tech startup that is revolutionizing online gaming. Our pursuit of becoming the premier Cryptocurrency casino as well as generating a significant foothold in the real money gaming world is driven by the knowledge and enthusiasm of our great team, combined with the support, trust and feedback of our players.

Provably Fair is the result of hard work, united minds and a will to never settle. We always look for new ways to challenge the status quo, and we feel that amazing written content is one of those ways. This is where you come in.

About the Customer Support position

They say you never get a second chance to make a first impression, so we want to make sure we make that first impression count. Our Customer Support is our first frontier, the first line of contact between our players and our service, so it’s crucial that our support agents are able to properly highlight our strengths, and make the player feel welcome.

As a customer support agent at Provably Fair, you will need to make sure our players have an enjoyable and seamless gambling experience. This implies checking technical problems when they arise, processing payments to and from our platform, and walking our players through our services and promotions.

Fast response times, a polite approach, and a genuine desire to help is expected.  

Position Responsibilities:

  • Providing our customers with top-level customer support they came to expect from our business;
  • Coordinating with other departments to identify and solve any problems that may arise;
  • Analyzing the behavior and play patterns of our players to spot potential foul play;
  • Processing payments to and from our platform;
  • Collecting feedback from our players and sharing it with the company.

Desired Skills:

  • Excellent in spoken and written English;
  • Basic knowledge and understanding of the gambling industry;
  • Basic knowledge and understanding of cryptocurrencies;
  • Patience and excellent problem solving skills;
  • Tech-savvy with a desire to learn;
  • Great team working abilities, but a great ability to fly solo as well.

You are:

  • Someone who likes to work in a flat organisation
  • Someone who enjoys autonomy
  • Driven and motivated
  • A team player

What we offer:

  • A chance to be part of a small but amazing team;
  • A great working environment with flexible hours and snacks to fuel your creativity;
  • Competitive salary package;
  • 100% of Hardware/Software - Whatever hardware, software, or services you need to do your job are on us;
  • Continuous education allowance: If you’re interested in taking online courses to learn something new or further a skill, we’ll cover that too
  • Complete medical insurance and many other benefits that we will brief you up when we meet
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