Your skills & personality:
Punctuality, willingness to work in shifts (especially afternoon and night shifts);
Excellent communication skills and patience;
Fun to be around with;
Creative & flexible mind;
Proactive and a great team player;
Friendly and intelligent – seriously, we have a test for that: -)
Within the first 6 months you’ll. . .
Mееt & greеt your nеw collеaguеs аnd buddy whilе tаking pаrt of thе induction progrаm
Provide product information and usability assistance based on Request Fulfillment.
Before 12 months you’ll…
Become a senior customer care representative and take initiative in maintaining vigilance upon all customer interactions in order to identify and escalate in a timely manner all fraudulent or abusive attempts
Tap into the knowledge you’ve been building in order to provide live help to customers by chat.
After 12 months you’ll…
Put on your hat of specialist customer care representative in order to train and motivate your pears;
Become a pro in analyzing all incoming automated or system generated alerts, and taking appropriate actions · Put down your headphones and interact with customers more by email and less by phone;
Prove us that you are ready for the next step in your career, to take on new opportunities in a closing role within the company.
What we offer: