About the company

Food waste is a $1 trillion problem – costing the world over 1% of global GDP. We’re dead set on solving the problem by developing cutting edge technology to transform the way we produce food.

Now in our fifth year of operation, we are currently operating in over 30 countries solving food waste issues for many blue chip global clients. We are rapidly growing, we are well funded, and we are just at the start of our journey.

Our current product is solid. But we are ambitious and have big plans to transform the Winnow system to one which makes headlines. To help us achieve this we will be investing heavily in hiring the smartest and most talented technical expertise, and we plan to do this by opening a brand-​new office in Cluj.

About the role

As you’d expect with any fast-​growing start-​up, you’ll enjoy a wide variety of responsibilities such as diagnosing and troubleshooting issues, providing support to internal teams and collaborating with developers by providing more information to issues where required.

Key responsibilities:

  • Working with Level 1 support to identify problems raised by customers and advising on the solution
  • Logging and keeping records of issues as they escalate
  • Reproducing issues raised and troubleshooting with the development team when needed to escalate further.
  • Identifying any data issues and resolving them through creation and execution of database SQL queries.
  • Collaborating with the development team by providing any support they require for fixing issues
  • Updating FAQs and documentation so team members can try to fix problems themselves
  • Set up new users’ accounts in the Software when requested and provide necessary permissions
  • Analysing issues to spot common trends and underlying problems

Our Technology

Technology is at the forefront of what we do, and the success of our company is based on our world-​class technology and on finding solutions to real world problems that have not been solved to date. Our current stack includes:

  • Languages: Node.js, Java, AngularJS, Python
  • Android apps
  • REST APIs
  • Designing and manufacturing IoT ‘smart’ edge devices and expanding using Linux powered devices on the field collecting data using cutting edge technologies
  • Focus on security, user authentication, permissions, data integrity
  • AWS Cloud using EC2, Aurora, S3 and other services
  • JIRA, Confluence, BitBucket (Atlassian products)
  • Moving to a Microservices architecture using Kafka for messaging and currently implementing other patterns
  • Continuous Integration and Delivery using Jenkins, SonarQube, New Relic, Docker,Terraform
  • Test Driven Development environment with focus on testing and quality output
  • Agile team using Scrum or Kanban (each team chooses the best approach to drive results)
  • Reporting and Analytics using Pentaho

Requirements

About you:

Education and experience

  • You have prior experience working with troubleshooting issues, providing necessary solutions and information working with SQL databases (preferably MySQ) extracting and updating data when required
  • Familiarity with Android app and API troubleshooting and investigation.
  • Familiarity with data visualisation and troubleshooting.
  • You are likely to be degree educated having completed studies in Computer science subject
  • You have significant experience in providing technical support which will ideally include experience in a start-​up /​the hospitality industry /​a software company /​a customer service environment
  • You have an Intermediate working knowledge of Word /​Excel /​Powerpoint etc

Personal attributes

  • You are results driven and can demonstrate how you have delivered effective solutions in a timely manner
  • You are comfortable taking ownership and accountability for your work whilst working effectively as part of a larger team
  • You have experience working as part of a global team and building positive relationships with internal and external individual across borders
  • Demonstrates excellent communication skills. You are a confident and articulate presenter. You communicate clearly in both written and spoken language. You listen attentively; you process and comprehend what you hear. You are also confident enough to ask questions and to clarify ambiguous points.
  • You have excellent attention to detail and a meticulous eye for identifying inconsistencies or inaccuracies in data. You take your time to get things right first time
  • You are transparent and act with integrity at all times
  • You understand that the team is relying on you to get things done and you will do whatever it takes to exceed their expectations.
  • Able to organise self, including effective scheduling, prioritisation and time management skills, managing multiple tasks in parallel and completing tasks to tight deadlines
  • Track record of identifying problems, analysing options and deploying sound decision making skills.
  • Motivated and curious, you love absorbing new information and are able to reliably recall and figure out how to rapidly apply it. You have the courage, when appropriate to learn new technology rather than sticking to what you know already.
  • You are both passionate and measured. You carefully balance the need for quick solutions and pragmatism with the ability to step back, take in the bigger picture and build for the long term
  • You are transparent in approach and enjoy healthy, respectful debate. You work hard to build open and honest collaborative relationships
  • You get things done and seek to continually improve. Your customers want you on their team
  • You are passionate about the value of food and are committed to the fight against food waste
  • You are humble in approach and quick to pitch in if you see someone struggling

Our shared attributes

  • You are both passionate and measured. You carefully balance the need for quick solutions and pragmatism with the ability to step back, take in the bigger picture and build for the long term
  • You are transparent in approach and enjoy healthy, respectful debate. You work hard to build open and honest collaborative relationships
  • You get things done and seek to continually improve. Your customers want you on their team
  • You are passionate about the value of food and are committed to the fight against food waste
  • You are humble in approach and quick to pitch in if you see someone struggling

Benefits

  • Competitive base salary
  • Company stock options package
  • Eligible for discretionary annual bonus
  • Health insurance
  • 25 days of paid vacation time in addition to national holidays
  • Shared office space with a great working environment and a flexible approach to work
  • You will love what you do – waking up every day solving one of the biggest social problems of our generation
  • Committed team members with broad experience who share a common passion to build a world class business
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