Job Helpdesk Officer @ EveryMatrix

Short company description

EveryMatrix is a leading IT software supplier for the iGaming industry, with products like a fully managed, multi award-winning sportsbook, dozens of casino and live casino providers integrated into one lobby & wallet, a vendor neutral gaming management platform with payment processing and much more.

Requirements

• Working knowledge of information technology infrastructure including:
• Various operating systems: Windows 10 and MacOS (basic Linux is a bonus); Android and IOS for mobiles.
• Basic Networking: TCP/IP, wired and wireless networks configuration, VPNs.
• PC Hardware configuration & diagnostic.
• Network peripherals: multifunctional printers, scanners etc.
• Networking services and protocols: DHCP, DNS, SMTP, IMAP, Pop3 (nice to have).
• Services: Windows Active Directory, Office 365 Administration.
• Previous Experience with a Service Desk Solution like Jira/Confluence/LanSweeper will be considered an advantage.
• Strong internal customer orientation.
• Strong improvement orientation.
• Excellent oral and written communication required in both English and Romanian.
• Computer Science, Electronics or similar.

Responsibilities

• Should have outstanding organization and communication skills;
• Works closely with other IT teams to ensure smooth escalations, close working relationships and effective end-to-end customer assistance;
• This position also requires mobility, international travel being necessary;
• Responsible for new employees onboarding - preparing the workplace, accounts, explaining basic internal company systems and redirecting to pertinent administrators for various access needs;
• Various internal platforms administration;
• Responsible for all IT related purchases (phones, laptops, desktops, monitors, printers and consumables, servers, upgrades, various software);
• Basic Printers, WAN and LAN maintenance (cleaning printers, replacing printer cartridges and clearing paper jams, replacing broken LAN cables or connectors);
• Keep track of and add to internal inventory systems of all new and existent IT equipment.

Other info

Perks and benefits

• Headquarters in the heart of the city, at Unirii Square
• Flexible schedule
• Private Medical Subscription
• Daily Catered Lunch
• Our own in-house gym, health & well-being programs
• Bookster subscription & Books corner (online and offline)
• Fun corner: pool, ping pong table, PS4, lots of board games
• Internal & external training
• Team Activities, Friday Bars, Summer Party & Christmas Party (we like to ‘Work hard, party harder’)
• Extra vacation days with every year inside the company
• Anniversary Gifts
• Fruits Tuesday