Job NOC Engineer @ iSoftBet
Oferta de angajare in cadrul companiei iSoftBet pe pozitia NOC Engineer. Aplica in 30 de secunde la acest loc de munca in Timisoara, fara inregistrare si fa saltul pe care ti-l doresti in cariera. Nu mai astepta!
We partner with active businesses that reached a growth level where they need to better communicate and market to attract new business. ✨
Who are we?
iSoftBet is the creator of some of the gaming industry’s most exciting and entertaining slots. From seasonal fun and fantasy classics to iconic film brands, we design, develop and distribute to some of the world’s biggest global brands.
We use our in-depth knowledge, industry expertise and our passion for gaming to deliver premium products and iSoftbet is rapidly growing to become one of the most influential forces in gaming with a very bright future.
We have a proud history but are always looking forwards to stay ahead of the curve. With new opportunities emerging in such a fast paced and constantly changing hi-tech environment, we are always working towards developing the next game-changing innovation.
This is where you come in!
Required qualifications
- Bachelor degree in Computer Science;
- Ability to correctly diagnose network issues;
- Ability to adapt easily in an active team;
- Ability to solve a wide range of issues;
- Ability to evaluate, prioritize issues and to solve or delegate them when needed;
- Excellent communication skills;
- Excellent English (written and spoken) skills;
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
- Hands-on experience with Windows/Linux/Mac OS environments both desktop and mobile platforms
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and troubleshoot basic technical issues
- Familiarity with help desk solutions and monitoring applications
Responsibilities
- Taking ownership of customer issues reported and seeing problems through to resolution
- Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Notifies the internet providers when issues appear;
- Solves issues appearing on technical equipments
- Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
- Properly escalate unresolved issues to appropriate internal teams (e. g. software developers)
- Provide prompt and accurate feedback to customers
- Prioritise and manage many open cases at one time
- Rapidly establish a good working relationship with customers and other professionals, such as software developers
- Required to work on 12 hours shifts
What we offer
- Attractive salary package and bonuses;
- Opportunity to work with the latest news in the industry;
- Stay in touch with the latest technologies and trends, suggest new directions and solutions;
- Our company encourages and rewards new ideas that will benefit the working process and the company products
- The company offers a semi-flexible working schedule and supports the education of its employees
What is in it for you?
Our people are the ‘i’ in iSoftBet and always come first. They are the heart and soul of our business, crazy about gaming and passionate about creating the best user experience possible.
Our open-plan offices, situated in Timisoara, are a hive of activity and creativity, and the close-knit nature of our team makes the office a special place.
With plenty of space for break and break-out sessions, lunch and social events, there are regular opportunities for team bonding and events throughout the year.
If this exciting opportunity sounds like you then please apply with your contact details.
