Job Description

  • Deal directly with customers either by telephone or electronically;
  • Respond promptly to customer enquiries and complaints and resolve them accordingly;
  • Assign direct requests and unresolved issues to the designated department;
  • Meet Quality and Productivity standards;
  • Record details of inquiries, comments, complaints and actions taken;
  • Communicate with other departments, as needed;
  • Maintains standards of excellence for customer experience;
  • Other responsibilities which may include: special projects and process improvement actions.


  • Able to multi-​task;
  • Have proven experience as Customer Support Agent
  • Strong team player with a friendly and competitive attitude;
  • Good listening skills, and the ability to think quickly, to make a recommendation or propose a solution to an issue;
  • Adaptable and Proactive.
  • Hands on attitude.

Additional Information

We are proud to be different, and we work differently too. We combine the spirit and agility of a start-​up with the maturity that comes from being part of a 100 year-​old company. At times it can feel like organised chaos, and that’s the way we like it.

We are allergic to corporate interference. We improvise, experiment and do whatever is needed, wherever we are. We love to operate in exotic and challenging markets. We accept risk, take chances, and ask for forgiveness, not permission.

Independently we move fast and adapt quickly. Collectively we collaborate globally and remain united by a single global purpose to build great platforms that create win-​win exchanges.

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