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Job Description

Amazon opened its virtual doors in 1995 and strives to be the world’s most customer-centric company, where customers can find and discover anything they might want to buy online.

Are you passionate about finding process improvements with impact to global programs and customers? Do you like to develop relationships with cross-functional teams with the goal of creating customer-centric solutions that drive measurable results? Are you a self-starter and open to learning through working hands-on with minimal direction?

HS3C Shared Services is looking for an ACES Manager to join its new Compliance ACES (Amazon Customer Excellence System) organization that will design standardized business workflows with mechanisms to sustain these across all compliance programs WW. Compliance Shared Services team provides high quality operational, reporting, Amazon Customer Excellence System (ACES), and training services for the programs and program teams within HSSSC. ACES combines Amazon values and technology with the best of lean management and six sigma to achieve operations excellence. This position provides the rare opportunity to join a newly created startup team in Amazon.

The ACES Manager will play a critical role in the development and application of ACES in our worldwide compliance, technology and operations teams. We are seeking an individual who utilizes Lean Six Sigma based continuous improvement methodologies to engage teams to solve customer problems by streamlining processes and improving quality. You will drive speed, quality, and simplification throughout by eliminating rework loops, reducing and automating manual work/ hand-offs, identifying and implementing best practices across the business, and minimizing process variance through standardization and automation. You will execute these priorities through ACES initiatives, Kaizen events, and supporting critical programs and projects. You will be responsible for leading and driving process improvements (short-term wins) as well as process design/ redesign (long-term wins) efforts and maintaining close relationships with our internal stakeholders in order to understand our highest priority execution pain-points and opportunities, which you will translate into ACES initiatives that improve processes, tools, and team capabilities. You will be a caretaker for global best practice documentation and will facilitate sharing across the globe. Considerable judgment is necessary because you will be motivating others to meet the challenges of an extremely deadline-driven environment where explosive growth is occurring while achieving impeccable quality.

Basic Qualifications

  • This is a multi-faceted role requiring a breadth of skills:
  • Strong verbal and written communication skills.
  • Technical (Math, Engineering, Science) Bachelor’s Degree from an accredited university.
  • Position requires 2+ years of successful leadership experience in project management and facilitation of large cross-functional teams in business operations and technology process improvement areas.
  • 3 - 5 years’ experience collaborating with all levels of organization (Executives, Managers, Associates and CI champions), driving Lean initiatives and/or Technology Projects.
  • Working knowledge of Six Sigma tools and Lean techniques and a great desire to develop ones skills to an advanced level.
  • Facilitation experience at all levels of the organization; must be comfortable addressing both large and small audiences.
  • Demonstrated knowledge of key business financial metrics.
  • Proven experience in working with large scale technology systems.
  • Manage the Kaizen schedule; monitor network overall Kaizen activity, coordinating Kaizen efforts and ensuring timely financial validation.
  • Provide metrics inputs to various reporting decks; communicate key performance indicators to stakeholders in support of business objectives.
  • Oversee the entire product lifecycle: feasibility through scoping, requirements definition through specification, launch, and production support.
  • Basic project management skills include collecting business requirements, reviewing specifications, analyzing cost/benefit of project selection, and communicating results throughout the organization

Preferred Qualifications

  • Basic understanding of e-commerce, technology, statutory compliance function and features
  • Master’s degree (MBA, Math, Engineering, Science).
  • Lean/Six Sigma Green Belt certification.
  • Experience deploying transactional lean, manufacturing lean, variation reduction, and design for six sigma methodologies.
  • Ability to handle changing priorities and use good judgment when working in stressful situations.
  • Advanced skills in statistical analyses.
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